FAQs

Do I need to run a business in order to buy from you?

This is probably our most frequently asked question, and we’re happy to say that the answer is no :)

Anyone is free to buy from us and enjoy our bulk deals! We also have no minimum order values so you’re free to order as little or as much as you need. 

How long will it take for my order to arrive?

We offer 2-5 working day delivery for all mainland UK orders. We have no minimum order size, however we do provide Free Delivery when you spend over £40 🙂

How much does delivery cost?

We charge £3.99 (inc VAT) for all orders below £40. Everything above £40 will be shipped for free!

Deliveries to the Channel Islands are charged at £30 + VAT.

Do you ship internationally?

Unfortunately we don’t currently offer this service. However we do plan to introduce it in the future, so watch this space!

Can I return a product?

Yes you can! We offer free returns for most products, however there are some restrictions. You can view our full returns policy here. 

Which payment methods do you accept?

We accept PayPal and all major credit / debit cards through our SSL Secure, 100% PCI compliant checkout pages. 

Do you offer any wholesale services?

All of our products are priced very competitively, most of which being well below the recommended retail price. However if you have a particularly large order and would like a personalised quotation, we'll be happy to help! Simply send you enquiry over to us here and we'll get back to you in no time! 

Can I get a VAT invoice?

Of course! Our system automatically sends you a VAT invoice via email whenever an order is shipped. 

Why has my order arrived on a pallet?

Larger orders that contain bulky items may be shipped on a pallet in order to make shipping easier. All of our palletised deliveries will be transported to you on a vehicle with a tail-lift so you do not need a forklift to receive them.

What are subscriptions and how do they work?

Our subscriptions are a great way to take the hassle out of keeping your business or household stocked up. Simply pick the intervals at which you wish to receive a delivery and we'll automatically deliver it for you! You don't need to do a thing after that! Plus you'll get up to 20% off every order!

Our full subscriptions guide can be found here!